Warranty Claim - Heron AirBridge

WARRANTY CLAIM

Warranty Claim Form

Experiencing an issue with your product? We're here to help!

Fill out the form below to get support and process your claim.

Contact Information

Full Name(Required)

Enter Full Name

Email(Required)

Enter Email Confirm Email

Phone Number(Required)

Enter Phone Number including Country Code (+65 XXXXXXXX)

Claim Information

Type of Claim(Required)

Proof of Purchase(Required)

Please provide the PDF or a screenshot of the Acknowledgement Slip for Collection (Serial Number of the Module need to be visible)

Accepted file types: jpg, png, pdf, Max. file size: 1,000 MB.

Proof of Purchase(Required)

Please provide the PDF or a screenshot of the Invoice.

Accepted file types: jpg, png, pdf, Max. file size: 1,000 MB.

Number of Module for Claim(Required)

Please input the number of module to be claimed (Maximum of 10 Module per Claim)

Please enter a number from 1 to 10.

Description of the Issue(Required)

Please provide an clear description of the issue (You may reference to the serial number of the module if the issue is different for multiple module's claim)

Proof of the Module 1's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Max. file size: 100 MB, Max. files: 6.

Proof of the Module 2's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Module 3's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Module 4's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Module 5's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Module 6's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Module 7's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Module 8's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Module 9's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Module 10's Issue(Required)

For each Module, please provide clear photos of the Module for verification: 1) The top view of the Module (Required) 2) The bottom view of the Module (Required) 3) The sides of the module with serial number (Required) 4) The side of the module with the seal (Required) 5) The Issue on the Module (Optional)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 100 MB, Max. files: 6.

Proof of the Shipping Issue

Please provide photos as proof for shipping issue if available (Product damages)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 1,000 MB.

PDPA(Required)

By submitting this form, I consent to Heron AirBridge Pte. Ltd. collecting, using, and disclosing my personal data (including my name, email address, and contact number) for the purpose of facilitating my module collection, providing updates via email or phone, and customer support. I understand that my data will be protected in accordance with the Personal Data Protection Act 2012 and Heron AirBridge’s Privacy Policy.

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